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Ebix

Ebix Careers

The positions below are currently available. If you are interested or know someone who might be, please contact Andrea Lawton via email This email address is being protected from spambots. You need JavaScript enabled to view it. for a detailed position description and any other information about the job.


 

Customer Support Consultant - Sydney Office X2

The role of Customer Consultant sits within the Ebix Support Team and provides first level support, training and general consulting services to Ebix clients. The position reports to the Customer Support Manager.

Major responsibilities include:

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue
  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary
  • Provide business consultancy services to Ebix clients and potential clients
  • Assist the Development team to ensure their technical resolution of requirements specifications meets desired outcomes
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system
  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions

The candidate should be proficient in Microsoft Windows and Office Suite, have knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and Internet. CRM, incident management system and Unix Operating system experience would be a plus. Undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience.


 

Business Analyst - Sydney Office

An experienced Business Analyst is required to interpret and translate business needs into tangible outcomes, through investigation, assessment, and documenting the business requirements of Ebix software solutions.
The Business Analyst will gather and analyse business requirements for the Ebix range of e-commerce and business; and prepare functional designs and test plans.
Major responsibilities include:

  • Assess implications of proposed solutions and identify alternative options, if appropriate, to achieve desired outcomes.
  • Preparation of Business Needs Analysis documents and enhancement specifications for Ebix clients and internal stakeholders as required.
  • Assist the development team to ensure their technical resolution of requirements specifications meets desired outcomes.
  • Liaise with customers regarding proposed design solutions and standards.

The candidate should have a minimum 2 to 4 years experience as a business Analyst, a Computer Sciences or similar degree/qualifications. Ideally, the candidate should also have prior Insurance or Financial Services knowledge.


Sales Executive, CRM - Sydney Office

An experienced Sales Executive is required to promote Ebix's comprehensive insurance focused CRM solution, SmartOffice. The Sales Executive is to provide high quality relationship management and support to Ebix clients, as well as achieve set sales targets.


Major responsibilities include:

  • Plan and carry out direct sales and marketing activities to agreed budgets, sales volumes, and timescales
  • Develop and manage relationships with industry partners
  • Develop and manage relationships with new and existing clients through planned individual account support, as well as liaise with management and processing staff
  • Seek out and attend appropriate opportunities to present and network with potential clients and partner organisations
  • Monitor and report on prospects and sales activities and provide relevant management information
  • Assist in quality assurance of new software releases and client sponsored enhancements
  • Problem management, including logging of problems, management of problem life cycle and resolution outcomes using Jira support system

The successful candidate will have the ability to work both in a team and autonomously, with minimal supervision; a proven track record in sales or marketing of software, ideally insurance specific software; a high level of computer competency, in particular with CRM systems and Microsoft Office suite; and an eye for new business opportunities.

 

 

 

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